Improving patient satisfaction scores in hospitals is a crucial element to the success of the medical system. The number and percentage of satisfied patients who come to the hospital for treatment are good indicators of how well the hospital performs. Many factors affect patient satisfaction, including the range of services provided and the physician’s office staff and schedule. However, one factor that does not always get enough attention is how the hospital treats its patients.
One of the key ways of improving hospital patient satisfaction scores is to make sure the physicians understand the value-based care they provide. Value-based care is a concept that describes how patients’ healthcare needs are considered when deciding whether or not they should receive certain healthcare services. In providing value for the patient, healthcare providers consider many factors that may not directly impact the quality of treatment. Typical components of value-based care include the importance of the intervention for the patient and the extent to which the patient can get what they need from the healthcare provider.
Many elements come into play when providing value to patients, but many of these elements fail to recognize and, therefore, get overlooked. One such element is patient care standards. Hospitals that do not keep standards high are in danger of losing their patients to other health systems that value-based care is important. As health systems adopt more open standards, there will be less patient experience with less comfort. Hospitals must maintain the highest standards possible to remain attractive to patients looking for the best treatment possible.
Another essential element of healthcare is the bedside manner of the physicians and staff. Satisfied patients are more likely to return for future treatment and be more likely to stay within the system for the long term. When a doctor treats a patient with a professional, courteous, and knowledgeable attitude, ways to improve patient experience in hospital can profoundly affect the patient’s experience. Doctors who consistently score higher on bedside manner experience higher patient satisfaction scores, especially if they offer a positive experience to patients like complimentary breakfast or an ultrasound session.
Improving patient satisfaction is essential for hospitals that want to retain their current patients. Research shows that hospitals that adopt policies to improve patient experience receive more patients and revenue in the long term. Patients are more likely to remain with a hospital when they are comfortable in the environment. This is why research is focusing on improving the bedside manner of doctors and staff and the environment in which patients stay. The data collected from these studies can help hospital administrators devise better policies and practices for their hospitals.
The final component to consider is emergency medical care. Many hospitals ignore emergency department visits because they are not considered necessary. Patients tend to bypass the emergency department when they are not complaining about symptoms. If the physicians and staff in the emergency department are friendly and engaging, patients are more likely to experience less pain and discomfort when visiting the emergency department. Patients are more likely to stay in the hospital when they receive high-quality emergency physician care.
Hospital administrators may want to take a proactive approach to improve patient satisfaction scores. They can ask their healthcare providers to participate in a study designed to evaluate healthcare providers nationwide. And there is no clear deadline for completing the survey. By forming a partnership with other hospitals, administrators believe that they can better benefit the public and boost their revenue streams at the same time. Hospitals that join to form partnerships will receive discounted rates on billing services, billing software, and reduced liability for participating in the survey.
There are many reasons why hospitals should be concerned about patient satisfaction. From a stand-alone economic standpoint, if hospitals do not perform well on surveys, they may experience financial consequences. However, the results of these surveys can also provide valuable information about what patients expect from their healthcare providers and about how to improve the quality of that care. Administrators can use the survey results to form improved relationships with doctors and other staff members when forming partnerships with other hospitals.